Refund Policy

1. 14-Day Money-Back Guarantee

At BOOKLUMO, we want you to be completely satisfied with our platform. If you find that the service doesn't meet your business needs, you are eligible for a full refund within the first 14 days of your initial subscription.

This guarantee applies to all first-time purchases of our Pro and Business plans.

2. Eligibility for Refund

To be eligible for a refund, you must meet the following criteria:

• The refund request is made within 14 calendar days of your initial subscription payment.
• The request is for the first payment of a new plan (not a renewal or upgrade from a previous paid tier).
• You have not violated our Terms of Service.

3. Non-Refundable Items

Please note that certain items and services are non-refundable:

• Subsequent monthly or annual renewals after the initial 14-day period.
• SMS credit top-ups or consumption-based add-ons.
• Custom development or professional setup services.

4. How to Request a Refund

To initiate a refund, please contact our support team at support@booklumo.com with your account email and transaction ID. We process all valid refund requests within 3-5 business days.

5. Plan Upgrades & Downgrades

If you upgrade your plan, the 14-day guarantee does not reset. If you downgrade, your account will remain on the higher tier until the end of your current billing cycle, and no partial refunds will be issued for the remaining period.